Emotional Pain as an Unavoidable Consequence of Doing Business

In his book Toxic Emotions at Work (2003, Harvard Business School Press), the late Dr. Peter Frost wrote about emotional pain as an unavoidable consequence of doing business. He said that while the sources for the pain varies, the results are the same. According to Frost, the results of emotional pain in the workplace include: disconnecting from work, lowering of … Read More

Something is Wrong but I Can’t Put My Finger On It

As a leader, you sometimes find yourself knowing that something isn’t quite right. There aren’t any obvious problems.  Just a sense that there is something out of alignment in your organization. Maybe performance or morale aren’t what they used to be. Conflicts are cropping up a little more frequently. Or something just feels a little off.  Your experience says that … Read More

Is Borrowed Anger Affecting You or Your Organization?

It is a very simple question: “Are You Borrowing Someone Else’s Anger?”. These days, I am noticing a lot of people expressing a lot of anger. I notice this in the media, social media, and in the organizations for whom I am a consultant. As I pay attention to the anger, I notice that a great deal of the anger … Read More

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